First check the estimated date of arrival and order status, enter your Order ID details.


If you have placed an order containing an in-stock item alongside a pre-order item, your whole order will be shipped once the pre-order item is dispatched. Therefore, we recommend you order in-stock items separately from pre-order if needed sooner.  


Missing item: 

Note if your order included multiple items, some times these are shipped individually, you can track the status of each item under your My Account.


Tracking your order/package:

Once your package/order has left the warehouse you can track the order via our courier partner's website.


For domestic orders please allow at least 2-8 working days for your order to arrive. International orders can take up to 7-14 working days to arrive in the country and clear customs. 


Due COVID-19, some countries have delays, please be patient. 


Guideline: Once your order has been processed, the table below shows you the typical number of working days your item will take to be delivered to you based on where your order was sent from:  

 

Sent from UK/EU
Standard
Working Days
Express
Working Days
UK/EU2-4 days1-3 days
ROW7-14 days3-4 days

 

Sent from the US
Standard
Working Days
Express
Working Days
Within the US2-8 days1-3 days
Canada/ Mexico2-8 days3-4 days
ROW7-14 days3-4 days